Account
Reporting a bug
Something broke, and the fastest way to get it fixed is to say so from the screen it broke on. The report takes its own snapshot of where you were, so half of what we need is attached before you write a word.
Last updated 20 August 2026
Where the button is
A small bug icon sits beside your name at the bottom of the sidebar, and it opens the report straight away rather than hiding it inside the account menu. The moment the app misbehaves is the worst moment to hunt through a menu.
It is also one of the commands in search, so you can get there from the keyboard without leaving what you were doing.
What to write
One field, and plain words are enough: what you expected, and what happened instead. Up to 4,000 characters.
A screenshot helps more than any description. Three ways to attach one: press the paperclip under the field, drag the file onto the dialog, or paste it from the clipboard. One file per report, an image or a video.
Images are shrunk on the way out, so an ordinary screenshot goes through. Anything still over 4 MB is refused while the file is under your cursor, not after you have written the report. Video is sent as it is, so a long recording will be too heavy.
What goes with it
You do not have to say which page you were on or which browser you use. When you press Send report, the report also carries the page you were on, the size of your window, your browser, and the last few errors the app threw behind the scenes.
The snapshot is taken when you send, not when you open the dialog, so it describes the moment you filed.
What happens next
The form is replaced by a confirmation, so there is no guessing about whether it left.
You then get a notification when the report is picked up, and another when it is fixed. Both arrive under Notifications in the account menu, with a dot on your avatar until you read them. If we decide not to change something, you get a note saying so rather than silence.
No, one file per report. Send a second report, or record a short video instead.
Not in the app. What comes back to you is the notification on each one.
Yes. "The ad ignored my brand colours" is a perfectly good report.
Check the line beside the buttons. An empty field, or a file the app will not carry, says so there.