Refund policy
This page covers money paid for Nomi: subscriptions and credits. It sits beside the terms and the privacy notice and does not replace either. Nomi is operated by OPENFLOW d.o.o., Kranjska cesta 4, 4240 Radovljica, Slovenia. Registration number 9570675000, VAT SI77412770. Contracts for Nomi are with that company, and it is the company a refund comes from.
Last updated 28 August 2026
What you are buying
Two separate things, and they behave differently.
A subscription to a plan, billed monthly or annually. It carries an allowance of credits for each period and a number of seats.
Credits, bought in packs on top of that allowance. Bought credits belong to no period and do not expire, and they need an active subscription before they can be spent.
Payments are taken by Stripe. We do not hold your card details.
Cancelling
You can cancel at any time from the billing portal in the app. Only the account owner can.
Cancelling stops the next charge. It does not end the period you have already paid for: the plan runs to the end of that period, and generation stops after it. Everything you have already made stays in your Library.
Credits you had bought are locked rather than deleted when a subscription ends. They come back when a subscription does.
If you are a consumer in the EU
If you buy for yourself rather than for a business, EU law gives you fourteen days to withdraw from a distance contract, without giving a reason.
Nomi is a digital service supplied as soon as you use it. Where you have asked us to begin supplying it inside those fourteen days and acknowledged that beginning ends your right to withdraw, the right ends when supply begins. Where you have not asked us to begin, the fourteen days run as normal and we return what you paid.
A purchase made for a business is not covered by that right.
When we refund
We refund in full, without argument, where we charged you in error, charged you twice for the same period, or took money after you had cancelled.
Anything else, write to us and we will look at it. We would rather hear about a problem than have you charge it back.
What we do not refund
Credits that have been spent. A credit is spent when the work it paid for has run, and that work cannot be returned.
An allowance you did not use. Each period's allowance is for that period and does not carry over, so there is nothing left at the end of it to return.
How to ask
Write to privacy@nomigrowth.com from the address on the account, and say what you are asking about and roughly when it was charged. We answer within 30 days.
Contact
privacy@nomigrowth.com